Knowledge Base & FAQ — RBQ, Billing & More
How do I get started with my RBQ course?
After purchasing a course, you’ll receive an email with login credentials and a link to your learning dashboard. You can start studying immediately from any device.
Do I need prior experience before enrolling?
No — courses are designed for all levels. Some licence categories require work experience. Official info: RBQ: All the steps for obtaining a licence.
How long does it take to complete a course?
It depends on your pace, but most courses are structured to be completed within 2–6 weeks.
How do I log into my account?
Click “Login” at the top of the website and enter your email and password. Forgot your password? Use the secure reset link.
I didn’t receive my login email — what should I do?
Check spam or promotions folders. If missing, contact support@renogiants.com.
How can I update my billing information?
Update billing in your account under Billing Settings. Payments are handled via Stripe or PayPal.
Are my payments secure?
Yes. All transactions use SSL and PCI-compliant gateways. See Stripe Security and PayPal Security.
What is an RBQ licence?
The RBQ licence allows you to legally perform construction work in Quebec. More: RBQ Licensing
Who needs an RBQ licence?
Individuals or companies offering construction services in Quebec generally require a licence, unless exempt. Official details: RBQ Exemptions
How do I apply for an RBQ licence?
Submit the application via RBQ’s online portal with required documents: proof of experience, ID, and financial statements. See: Apply Online
Which exams are required?
Exams cover construction safety, project management, and administration. More info: RBQ Exams
Can I access courses on mobile devices?
Yes, our courses are mobile-friendly and can be accessed on tablets and smartphones.
Do I get a certificate after completing a course?
Yes, a certificate is provided upon successful completion.
How do I reset my course progress?
Contact support at support@renogiants.com to reset progress.
Are there deadlines to complete courses?
Most courses have flexible deadlines, but some exam preparation courses have suggested timelines.
Can I preview a course before buying?
Yes, sample lessons and previews are available on the course page.
Is there a trial period?
Some courses offer a 7-day trial; check individual course details.
Do I need special software to access courses?
No special software is needed, just a modern browser and internet connection.
Can I switch between courses mid-way?
Yes, you can enroll in multiple courses, but progress in one is tracked separately.
Are courses self-paced or instructor-led?
Most are self-paced, with optional live support or webinars.
Can I download course materials?
PDF guides and materials are downloadable, but video content is streamed only.
How do I change my account email?
Go to account settings and update your email; verify via confirmation link.
How do I change my password?
Use “Change Password” in account settings or “Forgot Password” if you cannot log in.
Can I log in from multiple devices simultaneously?
Yes, but simultaneous logins on multiple devices may be limited for security reasons.
How do I secure my account?
Enable two-factor authentication if available and use a strong password.
I am locked out of my account — what now?
Contact support to unlock your account.
Can I merge multiple accounts?
Email support to consolidate course history.
What should I do if I see unusual activity in my account?
Change your password immediately and contact support.
How can I view my course history?
Your dashboard lists all enrolled courses and completion progress.
Do I receive notifications about course updates?
Yes, enable notifications in your account settings to stay updated.
Can I deactivate my account?
Yes, contact support to request account deactivation.
Can I get a receipt for my payments?
Yes, receipts are available in your billing section or emailed automatically.
Can I change my payment method?
Yes, update your preferred payment method in account billing settings.
Are refunds available?
Refund policies vary by course; check individual course terms or contact support.
Do you offer installment payments?
Some courses offer installment options via Stripe or PayPal. See the checkout page for details.
Is my financial information safe?
Yes, we use SSL and PCI-compliant payment gateways (Stripe, PayPal).
Can I apply for multiple RBQ licence types?
Yes, you may apply for multiple licence categories if you meet eligibility requirements.
What happens if my licence application is rejected?
You will receive an official notice explaining the reasons; you may appeal or reapply after addressing the issues.
How do I renew my RBQ licence?
Renewal instructions are provided by RBQ before the expiry date, usually online via their portal.
Do I need insurance to apply for a licence?
Yes, proof of civil liability insurance is typically required.
Can I hire unlicensed workers?
Only under supervision and according to RBQ rules. The contractor must remain fully responsible.
How often are RBQ exams offered?
Exams are scheduled periodically; check the official RBQ exam calendar.
Can I retake an exam if I fail?
Yes, you may retake the exam after the waiting period set by RBQ.
Are there study guides for exams?
Yes, official RBQ study guides and sample exams are recommended.
Do exams include practical components?
Some licence categories require practical assessments along with theory exams.
Where can I download RBQ guides?
Visit the RBQ website: RBQ Study Materials
Do you provide practice tests?
Yes, practice tests are included in most exam preparation courses.
What is the minimum required insurance?
General civil liability insurance is mandatory; the amount depends on your licence subclass.
Can I change insurance providers?
Yes, but you must maintain valid coverage at all times as per RBQ rules.
How long does licence verification take?
Verification is usually immediate for online checks; manual confirmations may take several days.
What if my licence expires?
Do not perform work under an expired licence. Renew immediately to remain compliant.
Where can I find RBQ updates and news?
Check RBQ News for latest announcements.
Who do I contact for RBQ questions?
Contact RBQ via their official contact page: RBQ Contact
Where can I find study materials?
RBQ guides, practice exams, and courses from accredited providers are recommended.
What insurance is required?
Contractors must carry civil liability insurance and financial guarantees as per licence subclass. More: RBQ Insurance Requirements
How long does the licence application take?
Typically 60 days, excluding delays if more info is needed.
What is the RBQ?
The Régie du bâtiment du Québec regulates construction safety and contractor licensing. RBQ Official Site
How do I verify a contractor’s licence?
Check the RBQ registry: RBQ Licence Verification
What types of RBQ licences exist for contractors?
General, specialty, and subclass licences exist depending on the type of construction work.
How do I know which licence I need?
RBQ provides a tool to determine the correct licence based on your activities: RBQ Licence Types.
What is the difference between a general and specialty licence?
A general licence allows broader construction work; a specialty licence is limited to specific trades.
Can I operate as a subcontractor without a licence?
No, subcontractors performing construction for clients in Quebec must hold the appropriate RBQ licence.
Do corporations and individuals require separate licences?
Yes, each legal entity performing construction work requires its own licence.
What qualifications are needed for an RBQ licence?
Relevant work experience, exam completion, financial guarantees, and insurance proof are typically required.
How is work experience verified for a licence application?
Applicants must submit work references, employment history, and sometimes attestations from previous employers.
Is prior education mandatory?
Not always, but some licence categories require specific training or certifications.
How long is an RBQ licence valid?
Typically 1 to 2 years, after which renewal is required.
How do I renew my RBQ licence?
Online via the RBQ portal before expiry, submitting updated documents and fees.
What happens if I let my licence expire?
You cannot legally perform construction work until it’s renewed, and penalties may apply.
How can I verify a contractor’s RBQ licence?
Use the RBQ online registry: Verify Licence.
Can I transfer my licence to another company?
No, licences are not transferable. Each company must apply separately.
Are there fees associated with licence applications?
Yes, fees vary by licence type and category.
Do I need insurance to maintain my licence?
Yes, proof of civil liability insurance and sometimes financial guarantees are mandatory.
What is the minimum insurance coverage required?
The minimum depends on licence subclass; typically $100,000–$500,000 in civil liability coverage.
How do I submit proof of insurance?
Submit documentation via the RBQ online portal or provide official certificates as required.
Are financial guarantees required for all licences?
No, only certain licence types require a financial guarantee to protect clients.
How do inspections work for licensed contractors?
RBQ may perform on-site inspections to verify compliance with safety and building codes.
What happens if a complaint is filed against my company?
RBQ investigates complaints and may impose fines, suspensions, or licence revocation depending on the findings.
Can I advertise services before obtaining a licence?
No, you must be licensed to legally advertise or offer construction services in Quebec.
Do I need to display my RBQ licence number on my work site?
Yes, it must be visible on-site and on official documents.
How do I update my company information with RBQ?
Update your contact, ownership, or legal info via the RBQ portal.
Is continuing education required for licence renewal?
Some licence categories may require ongoing training or proof of updated safety knowledge.
How do I apply for a new subclass under my licence?
Submit a subclass application with required experience, exam results, and fees via RBQ online.
What is the RBQ exam format?
Exams typically include multiple-choice questions covering regulations, safety, and project management.
Can I retake a failed RBQ exam?
Yes, after waiting the specified period; check RBQ’s retake policy.
Are there practical exams for contractors?
Yes, some licence types require practical assessments in addition to written exams.
Do I need to renew my insurance each year?
Yes, coverage must remain valid for the entire licence period.
Can I hire employees without licences?
Employees must work under a licensed contractor; some roles may require individual certification.
What are the penalties for unlicensed work?
Fines, work stoppage orders, and licence denial may apply.
How do I appeal RBQ decisions?
Submit a formal appeal as per RBQ procedures within the specified deadlines.
Are licences public information?
Yes, licence status can be verified in RBQ’s public registry.
Can I suspend my licence temporarily?
RBQ may allow temporary suspension; contact them directly for guidance.
Does RBQ regulate safety on construction sites?
Yes, RBQ enforces safety standards and conducts inspections.
Can foreign contractors work in Quebec?
Yes, but they must obtain the appropriate RBQ licence before beginning work.
Are online courses recognized by RBQ?
Only RBQ-accredited training counts toward licensing requirements.
How do I maintain compliance with RBQ regulations?
Follow safety codes, building standards, and submit all required reports on time.
Do I need to update RBQ if I change business address?
Yes, all changes must be reported promptly to maintain licence validity.
What inspections are performed by RBQ?
Inspections may include site safety, project documentation, and compliance with building codes.
Can I subcontract specialized work?
Yes, but all subcontractors must hold the required licences.
What records must I keep for RBQ audits?
Keep contracts, invoices, insurance certificates, and safety documentation for at least 3 years.
Do I need a permit for every project?
Yes, most construction work requires municipal permits in addition to RBQ licence compliance.
How does RBQ handle client complaints?
Complaints are investigated; outcomes can include fines, corrective orders, or licence suspension.
Can RBQ revoke my licence?
Yes, for non-compliance, fraud, safety violations, or unlicensed work.
Do I need to post my licence number on invoices?
Yes, all business documents should include your RBQ licence number.
Are RBQ regulations updated regularly?
Yes, contractors must stay informed about current rules and standards.
Can I operate multiple companies under one licence?
No, each company requires its own licence.
Does RBQ provide guidance for first-time contractors?
Yes, official guides and FAQ sections are available: RBQ First-Time Contractor Guide.
Do I need to notify RBQ of project completion?
Yes, some licence types require reporting completed projects.
Can I perform work outside Quebec with an RBQ licence?
No, the RBQ licence is only valid within Quebec.
What training is recommended for RBQ compliance?
Safety courses, administrative training, and trade-specific workshops are recommended.
How do I stay updated on RBQ changes?
Subscribe to newsletters or check the official RBQ website regularly.